FAQ

Price Match Policy

We’re committed to providing you with the best experience every time you shop. Prices fluctuate daily in accordance with manufacturer’s marketing guidelines.

• Price Drops Before Shipment: If you purchased an item and the price drops before your item has shipped, we will gladly match the new price.
• Price Drops After Shipment: If your item has already left the warehouse, we cannot match any reduced pricing.

Payment Terms

• Immediate Payment: Payment is required immediately upon placing your order.
• Phone Number Requirement: A valid working phone number is required for all orders. We will not ship items without it.

Defective Items

• Contact Timeframe: You must contact us within 30 days of the item’s delivery date if you believe the item is defective.
• Inspection and Restocking Fee: Items that are returned as defective but are found to be in perfect working condition will be subject to a 20% restocking fee.

To prevent such occurrences, customers should contact our customer support team for assistance before returning any items.

Damaged Items

• Contact Time-frame: Contact must be made within 24 hours of delivery for items damaged during shipping.
• After 24 Hours: Any contact made after the 24-hour window will result in a longer process for replacement.
• Check Shipment Immediately: Please inspect your shipment as soon as it arrives to ensure everything is in order.

Shipping Information

• Free Shipping: We offer free shipping on any order over $99.
• Shipping Locations: We ship within the 48 contiguous United States ONLY. We do not offer international shipping, nor do we ship to Alaska, Hawaii, P.O. Boxes, or APO/FPO addresses.
• Signature Requirement: A signature will be required upon delivery for all shipments.
• Shipping Timeline: Items will be shipped within 1-3 business days of receiving payment, with the exception of holiday season delays (we are closed on most major holidays).
• Multiple Shipping Locations: We ship from multiple locations across the USA.

Need Help?

If you have any questions about shipping, returns, or order issues, our Customer Care Team is here to help.

Call us at (718) 912-3013

Hours:

• Sunday – Thursday: 8 AM – 9 PM EST
• Friday: 8 AM – 3 PM EST
• Saturday: Closed