Shipping

At Used Tire Superstore, we aim to process and ship your order as quickly and securely as possible.

Shipping Times

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• Delivery times vary depending on your location and the shipping method selected at checkout.
• Shipping is available within the 48 contiguous United States only.
• Signature is required upon delivery to ensure safe and secure receipt of your item.
• We are not responsible for carrier delays, weather-related disruptions, or other issues beyond our control.

Shipping Damage

• Please inspect your order upon delivery.
• If your item arrives damaged, contact us within 24 hours of delivery to begin the replacement process.
• Claims made after 24 hours may require additional verification and may result in a longer processing time.

Return Policy

We want you to be completely satisfied with your purchase. If you experience any issues, please review the following return guidelines:

Defective Items

• If you believe your item is defective, please contact us within 30 days of delivery.
• Our team will assist with phone-based troubleshooting to determine the issue.
• Items returned as defective but found to be in working condition upon inspection will be subject to a 20% restocking fee.

Damaged Items

• For items damaged in transit, contact us within 24 hours of delivery.
• Delays in reporting damage may impact the replacement timeline.

Return Conditions

• All returns must be authorized before being sent back. Unauthorized returns will not be accepted.
• Items must be returned in the original condition they were received.
• Buyers are responsible for return shipping unless the item is deemed defective or damaged in transit.

Cancellations

• Orders can be canceled before shipment by contacting us directly.
• Once an item has shipped, the order cannot be canceled.
• Special-order or custom items may not be eligible for cancellation once processing begins.

Price Match Policy

If you purchase an item and the price drops before your item ships, we’ll gladly refund the difference.
Once the item has shipped, we are unable to offer price adjustments.

Need Help?

If you have any questions about shipping, returns, or order issues, our Customer Care Team is here to help.

Call us at (718) 912-3013

Hours:

• Sunday – Thursday: 8 AM – 9 PM EST
• Friday: 8 AM – 3 PM EST
• Saturday: Closed